eLearning Courses – End User Business Skills Development

Improve your business management, time management and negotiating skills. Learn more effective business communication techniques. Develop other key business skills such as methods to improve customer service and motivation.    

Basics of Business Math

Basics of Business Math: 1 Fractions
Basics of Business Math: 2 Decimals
Basics of Business Math: 3 Calculator
Basics of Business Math: 4 Equations
Basics of Business Math: 5 Percents
Basics of Business Math: 6 Reports

Building Relationships

Building Relationships: 1 Socializing at Work
Building Relationships: 2 Understanding Behavioral Intentions
Building Relationships: 3 Choosing Your Approach

Business Ethics

Business Ethics: 1 What You Don’t Know Can Hurt You
Business Ethics: 2 Everyday Ethical Dilemmas
Business Ethics: 3 Ethical Dilemmas and the Law
Business Ethics: 4 Individual Values; Organizational Values

Communicating With Power

Communicating with Power: 1 Elements of Powerful Communication
Communicating with Power: 2 Persuasive Appeals
Communicating with Power: 3 Modes of Persuasion
Communicating with Power: 4 Active Listening
Communicating with Power: 5 Resolving Conflict
Communicating with Power: 6 Negotiation

Customer Service

Customer Service: 1 Defining Service
Customer Service: 2 Communicating
Customer Service: 3 Fixing Problems
Customer Service: 4 Building a Department
Customer Service: 5 Tools of the Trade

Dealing With Difficult People

Dealing with Difficult People: 1 Managing Against the Odds
Dealing with Difficult People: 2 Consideration
Dealing with Difficult People: 3 Attitude
Dealing with Difficult People: 4 Trust
Dealing with Difficult People: 5 Power
Dealing with Difficult People: 6 Communication
Dealing with Difficult People: 7 Responsibility

Effective Business Communication

Effective Business Communication: 2 The Planning Worksheet
Effective Business Communication: 3 Writing Skills
Effective Business Communication: 4 Patterns of Development
Effective Business Communication: 5 Letters
Effective Business Communication: 6 Memos, E-Mail and Other Communications
Effective Business Communication: 7 Reports
Effective Business Communication: 8 Documentation

Effective Presentations

Effective Presentations: 1 Preparing for a Presentation
Effective Presentations: 2 Developing an Effective Message
Effective Presentations: 3 Improving Delivery Skills
Effective Presentations: 4 Using PowerPoint and Other Visuals

E-Mailing Your Way to the Top: 1 Managing Your Inbox
E-Mailing Your Way to the Top: 2 Writing Effective E-Mails

Fundamentals of Business Management

Fundamentals of Business Management: 1 Management in Perspective
Fundamentals of Business Management: 2 Functions of Front-Line Management
Fundamentals of Business Management: 3 Managerial Finance and Accounting

Grammar

Grammar: 1 Fundamental Sentence Structures
Grammar: 2 Punctuation
Grammar: 3 Complex Sentence Structures
Grammar: 4 Advanced Grammar

Instructional Design

Instructional Design: 1 Process, Needs, and Roles
Instructional Design: 2 Analysis and Objectives
Instructional Design: 3 Design Concepts
Instructional Design: 4 Planning and Implementation
Instructional Design: 5 Evaluation

Management Skills Introduction

Management Skills Introduction: 1 Ready! Set! Manage!
Management Skills Introduction: 2 Motivating
Management Skills Introduction: 3 Planning
Management Skills Introduction: 4 Communication
Management Skills Introduction: 5 Getting Input
Management Skills Introduction: 6 Dealing with Challenging People and Times
Management Skills Introduction: 7 Building Success

Managing Change

Managing Change: 1 Refocusing Yourself
Managing Change: 2 Leading the Team
Managing Change: 3 Working with Individuals

Motivation Methods and Strategies

Motivation Methods and Strategies: 2 Leading for Commitment

Motivation

Motivation: 1 Leading with a Vision
Motivation: 2 Communicating
Motivation: 3 Rewarding and Correcting
Motivation: 4 Performance and Training
Motivation: 5 Building Trust

Negotiating

Negotiating: 1 Negotiating Techniques
Negotiating: 2 Gaining Control
Negotiating: 3 Closing the Deal
Negotiating: 4 Everyday Negotiations

Project Management From a People Perspective

Project Management from a People Perspective: 1 Working Across Departments
Project Management from a People Perspective: 2 Building and Leading a Team
Project Management from a People Perspective: 3 Managing Project Stakeholders
Project Management from a People Perspective: 4 Communicating Effectively
Project Management from a People Perspective: 5 Key Documentation
Project Management from a People Perspective: 6 Balancing Multiple Projects

Project Management Professional Certification 2005

Project Management Professional Certification 2005: 1 Project Management Framework and Initiating the Project
Project Management Professional Certification 2005: 2 Project Planning
Project Management Professional Certification 2005: 3 Project Execution and Quality Management
Project Management Professional Certification 2005: 4 Project Monitoring and Control
Project Management Professional Certification 2005: 5 Project Closing
Project Management Professional Certification 2005: 6 Professional Responsibility
Project Management Professional Certification 2005: 7 Practice Exams

Project Management

Project Management: 1 Project Management Overview
Project Management: 2 Understanding the Project Manager’s Role
Project Management: 3 Defining the Problem
Project Management: 4 Determining the Strategy
Project Management: 5 Developing the Work Breakdown Structure
Project Management: 6 Estimating and Scheduling Resources
Project Management: 7 Understanding Scheduling Computations
Project Management: 8 Tracking Project Activities
Project Management: 9 Closing Out the Project
Project Management:10 Formalizing Project Management Standards
Project Management:11 Developing Project Teams
Project Management:12 Ensuring Your Own Effectiveness

Sarbanes-Oxley Act

Sarbanes-Oxley Act: 1 Overview, Disclosures, and Reporting
Sarbanes-Oxley Act: 2 Standards, Regulations, and Penalties

Sexual Harassment in the Workplace

Sexual Harassment in the Workplace: 1 Why Can’t We All Just Get Along
Sexual Harassment in the Workplace: 2 Defining Sexual Harassment
Sexual Harassment in the Workplace: 3 Preventing Sexual Harassment
Sexual Harassment in the Workplace: 4 Responding to Sexual Harassment

Stress Management

Stress Management: 1 Stress on the Job
Stress Management: 2 Resisting Stress
Stress Management: 3 Assertiveness
Stress Management: 4 Coping with Anger

Teams That Work

Teams That Work: 1 Building Effective Teams
Teams That Work: 2 Leading Effective Teams

Time Management Fundamentals

Time Management for Maximum Productivity: 1 Taming Time
Time Management for Maximum Productivity: 2 Prioritizing and Procrastinating

Time Management Fundamentals: 1 Evaluating and Improving Time Management
Time Management Fundamentals: 2 Organizing Tasks and Creating Uninterrupted Time
Time Management Fundamentals: 3 Managing Meetings
Time Management Fundamentals: 4 Managing Workload
Time Management Fundamentals: 5 Managing Time with Co-Workers